Terms of Service

These terms govern the relationship between buildGTM ("we", "us") and the client ("you") when you engage buildGTM for any service. By signing a proposal or paying an invoice, you agree to these terms.

buildGTM provides revenue diagnostic and advisory services to B2B companies. The two current service types are:

Build Read — A ten-day revenue diagnostic. We review your sales data, run a series of workshops with your team, and deliver a Revenue Readout: a written assessment of your revenue motion across direction, skills, and pipeline. The Revenue Readout is accompanied by a prioritised plan of recommended actions. Scope and deliverables for each Build Read engagement are confirmed in the proposal document.

Advisory engagements — Ongoing advisory work including Build Works programmes (three, six, or nine months). Scope, format, session cadence, and deliverables are confirmed in the proposal document for each engagement.

Nothing in these terms extends the scope of a specific engagement beyond what is written in the relevant proposal.

Build Read: Payment is due in full before the engagement starts. No work begins until payment clears.

Advisory engagements: Payment terms are set out in the relevant proposal. Unless the proposal states otherwise, invoices are due within fourteen days of issue.

Late payment: Invoices not paid within thirty days of the due date accrue interest at 10% per annum, calculated daily. We reserve the right to pause work on an active engagement until an overdue invoice is settled.

Cancellation: If you cancel a Build Read engagement after payment has been received but before the first workshop, we will refund 50% of the fee. No refund applies once the first workshop has taken place. Cancellation terms for advisory engagements are set out in the relevant proposal.

All deliverables produced by buildGTM for your engagement — including the Revenue Readout, prioritised plans, workshop outputs, and any documentation — are yours. Full intellectual property ownership transfers to you on receipt of final payment.

We retain the right to use anonymised, non-attributable data and observations from our work for internal learning and to improve our methods. We will not publish, share, or reference specific findings from your engagement without your written consent.

We treat all information you share with us — including sales data, CRM exports, pipeline information, team structure, and commercial data — as confidential. We will not disclose it to any third party without your consent, except where required by law.

We ask the same of you: the methods, frameworks, and structured approaches we use in engagements are proprietary to buildGTM. You are welcome to apply them within your business. You should not reproduce, share, or commercialise them outside your organisation.

This mutual confidentiality obligation continues after the engagement ends, with no fixed expiry.

Build Read and advisory engagements require your team's active participation: attending workshops, providing the data and materials listed in the intake document, and making the relevant people available. If your team's availability or data supply falls short of what's needed, the engagement timeline may extend. We're not liable for delays caused by late or incomplete inputs from your side.

buildGTM's liability to you under or in connection with any engagement is limited to the total fees paid for that specific engagement.

We are not liable for indirect, consequential, or incidental loss — including lost revenue, lost profit, or lost business opportunity — even if we had reason to know such loss was possible.

We deliver diagnostic assessments and recommendations. Implementation decisions rest with you. We are not liable for outcomes that result from how you choose to act on (or not act on) our recommendations.

Nothing in this clause limits liability for fraud or any liability that cannot be excluded under Australian law.

These terms are governed by the laws of New South Wales, Australia. Any dispute arising from these terms or an engagement will be subject to the exclusive jurisdiction of the courts of New South Wales.

We may update these terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. Continued engagement with buildGTM after an update constitutes acceptance of the revised terms.

Questions about these terms: hello@buildgtm.io